Frequently Asked Questions
Bathurst Tours
If you cannot find the answer to your query below do not hesitate to contact us directly.
Frequently Asked Questions
We can do private tours on any day of the week (Mon-Sun).Β Bookings in advance as places are limited.
Yes, weβd love to fit you in if we can! Please use our CONTACT FORM or email booking@bathursttours.com.au and let us know how many people you would like to book for, the tour date you are after and your contact details. A mobile phone number is preferred (or an email address that you check very regularly) as you may not receive a lot of notice (it is usually the night before) if we are filling a cancellation.
Only the Australian Dollar ($AUD) is accepted.
In New South Wales, please enjoy bottled water on transport. It keeps things tidy and comfy for everyone, as alcohol, messy snacks and soft drinks aren’t allowed. Thanks for helping us keep it clean!
Most full day tours that pick up from within the Bathurst are 8.5-9 hours long (including travel time from pick up to drop off). Exact times cannot be guaranteed due to road conditions or delays that may not be within our control so please allow a few hours either side of this time frame just in case.
Yes! Just visit our contact usΒ page, complete the online form at the bottom and weβll be in touch. Once we have worked out the details based on your requirements we will send you and invoice and you can pay via direct bank deposit (EFT/Internet Banking).
Yes usually by prior arrangement.
Our private group tours usually require 8 people or more and are the most economical for groups of 10-12 or more. We are happy to take groups of less than 10 people for a private tour however the minimum price will still apply. See our BATHURST TOURS page for more information or to enquire about what price would apply to your specific situation.
Please email us atΒ booking@bathursttours.com.au. This must be done a minimum of 14 days before your tour departs (please note different minimum times apply to tours charged with a group price). To read all of the details regarding bookings, cancellations and other terms please visit our Terms and ConditionsΒ page.
Our drivers may be able to wait a maximum of 10 minutes past your given departure time on our Bathurst Tours if time permits however this is not guaranteed (it is up to the driverβs discretion on the day). βHolding upβ the bus and making other guests wait is obviously not fair to others and our tours must run as close to time as possible as the cellar doors require us to arrive within 15 minutes of our booked tasting time or they may not serve the group which obviously affects everyone else on the tour.
Generally we cannot wait for late passengers (regardless of the reason) and we also cannot offer refunds or tour date changes as we will still have held that spot on the tour whether you attend on the day or not. It is best to arrive at the departure point 10 minutes before your given time to ensure you donβt miss the departure!
Vegetarian and/or gluten free options are available at most of the lunch venues we visit however we cannot guarantee it. Please advise dietary requirements in advance.
Children can join most of our tours. If a child is 12months of age or over, as they are occupying a seat, they will be required book and pay for a seat. If the tour involves visiting a destination with an entry fee, tour rates for children will vary from the adult price.
Winery Tours are available for adults of legal drinking age (18 years of age and over). Children (anyone under 18 years of age) are permitted on our private tours only by prior arrangement. You must contact us to let us know if anyone under 18 years of age will be on the tour.
Seating arrangements for children.
A parent with a baby (under 12Β months old) will have to nurse the infant and must occupy the rear seats first without sharing the seatbelt.
Parents with children from twelve months(1year) to seven (7 years) are recommended to bring their own child booster seat for their own childβs safety and also occupy the back seats first and be restrained as best as possible. Parents are responsible for securing their child’s booster seat. Our vehicles do not have fixed anchor points for fixed child restraints. Prams/strollers cannot be used as restraints on charter buses and must be folded, wheel locked and stowed as not to become projectile in an emergency brake situation.
Click here for our cancellation policy.
Click here for our full Privacy Policy
Yes we can but there are some special arrangements.
In our Mini Buses (11 -13 seaters) and Coaster Coaches (18, 20 & 21 seaters).
A parent/guardian with a baby (under 12Β months old) will need to hold the infant without sharing the seatbelt and must occupy the rear seats first .
Parents/guardians with children from twelve months (1 year) to seven (7) years are encouraged to bring the child’s booster seat for their safety and must occupy the back seats first.Β Parents/guardians are responsible for ensuring the correct securing, fitting and use of the booster seat. Bathurst Tours vehicles do not have fixed anchor points for child restraints.
Prams/strollers cannot be used as restraints and must be folded, wheel locked and stowed as not to become projectiles in an emergency brake situation.
In our smaller vehicles.
Parents/guardians are welcome to bring along their own car seat or booster seat. Parents/guardians are responsible for ensuring the correct securing, fitting and use of the car seat or booster seat.
*Bathurst Tours do not have car seats or booster seats available.
Our staff are not Authorised Restraint Fitters and cannot assist in the securing or fitting of child restraints in any Bathurst Tours vehicles.
In the Central West and Central Tablelands, the weather loves to keep you on your toes with its quick changes. Be ready for anything by dressing in layers and packing smart. Hereβs your go-to checklist:
π§₯ Layered clothing including an all-weather/rain jacket
π§’ Sun hat and beanie
πΆοΈ Sunglasses
βοΈ Sunscreen (year-round)
And of course, bring your camera to capture those stunning views! Most importantly, don’t forget your refillable water bottle to stay hydrated.
We hope that you have had an amazing time with our team and made some new memories, we would never expect a tip but make sure you spread the good word by leaving us a review.
Testimonials
Hereβs what our customers had to say about our services:
Trustindex verifies that the original source of the review is Google.Amazing service from these guys, so accommodating and friendly.G & J RoodakkerTrustindex verifies that the original source of the review is Google.These guys are so hospitable. Really went out of their way for us. Thanks a bunchTristan GilmourTrustindex verifies that the original source of the review is Google.Awesome group of people. Friendly, helpful and knowledgeable. Special thanks to Chris. Really made the trip for us.David HarropTrustindex verifies that the original source of the review is Google.Bathurst Tours provide exceptional service for customised Group Tours. They have recently again supported a Group event program over the busy Bathurst Supercars event. Domino is easy to deal with, provides helpful suggested itineraries based on local knowledge and our driver for the weekend was patient, thorough and friendly. Highly recommend their services and will continue to use them moving forward.Vanessa BenallackTrustindex verifies that the original source of the review is Google.We enjoyed a lovely winery tour with Bathurst Tours. Domino was outstanding in helping to create our tour. The best part was truly the Winery Owners. What beautiful property and such accommodating hosts. We saw Bathurst landscape we never would have been able to on our own and had such wonderful conversations and learnt plenty while tasting amazing wine! Being able to have our own driver for the four of us was priceless and made the whole day a lovely experience!Amy VidlerTrustindex verifies that the original source of the review is Google.We had the privilege of having Bathurst Tours for our Bathurst experience . Katherine & Chris were always on time , Courteous and very helpful . Nothing was a problem even after hours calls . They were there . I would recommend them to anyone . We will definitely be using them again.Peter GodfreyTrustindex verifies that the original source of the review is Google.Thanks Domino for my second trip to Mayfield Gardens. My group enjoyed the day immensely. they found your account of the history of the area most interesting. cheers JennyJENNY BTrustindex verifies that the original source of the review is Google.This week we had the pleasure of being looked after by Domino, and her team. We spent 5 days in Bathurst with our Probus group from The Hunter. Everything was spot on. Allen our driver on the day trips was informative without overdoing it, the bus was modern, clean and reliable and on time. Domino was efficient, flexible, friendly and reliable. Our group was treated with respect and friendliness. On behalf of our group we would recommend Bathurst Tours for any travel needs. Paul and BarbPaul LittleTrustindex verifies that the original source of the review is Google.Great people to deal with friendly helpful serviceSamantha MorrisVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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