Bathurst Tours – One stop shop for historical, cultural & winery tours.

  • Give us a call to book your tour! 1300 728 321

FAQs2022-08-15T13:27:51+10:00

Frequently Asked Questions

Bathurst Tours

Our luxury bespoke tours include an experienced guide, a comfortable air conditioned bus and a wonderful adventure.

Frequently Asked Questions

Can I ring for further information?2022-02-21T17:20:13+11:00

Of course! Contact us on 1300 728 321 or email bookings@bathursttours.com.au

What days do the tours run?2022-02-14T11:58:04+11:00

We can do private tours on any day of the week (Mon-Sun).  Bookings in advance as places are limited.

If the tour is full for a particular date do you have a waiting list?2022-02-14T11:58:58+11:00

Yes, we’d love to fit you in if we can! Please use our CONTACT FORM or email booking@bathursttours.com.au and let us know how many people you would like to book for, the tour date you are after and your contact details. A mobile phone number is preferred (or an email address that you check very regularly) as you may not receive a lot of notice (it is usually the night before) if we are filling a cancellation.

What currency is accepted for tour bookings and whilst on the tour?2022-02-14T11:59:56+11:00

Only the Australian Dollar ($AUD) is accepted.

Can we consume beverages or food aboard the vehicles?2022-02-14T12:00:36+11:00

NSW law for the transportation of public passengers stipulates that bottled water is the only item that can be legally consumed aboard vehicles.

How long does the tour go for?2022-02-14T12:00:53+11:00

Most full day tours that pick up from within the Bathurst are 8.5-9 hours long (including travel time from pick up to drop off). Exact times cannot be guaranteed due to road conditions or delays that may not be within our control so please allow a few hours either side of this time frame just in case.

Can I book a private tour where a bus is reserved only for our group?2022-02-14T12:01:44+11:00

Yes! Just visit our contact us page, complete the online form at the bottom and we’ll be in touch. Once we have worked out the details based on your requirements we will send you and invoice and you can pay via direct bank deposit (EFT/Internet Banking).

Can we join your tour from our local accommodation in Bathurst?2022-02-14T12:01:59+11:00

Yes usually by prior arrangement.

What if we have less than the required numbers for a Private Group Tour?2022-02-14T12:02:24+11:00

Our private group tours usually require 8 people or more and are the most economical for groups of 10-12 or more. We are happy to take groups of less than 10 people for a private tour however the minimum price will still apply. See our BATHURST TOURS page for more information or to enquire about what price would apply to your specific situation.

Is it possible to cancel a tour or alter the tour/event date?2022-02-14T12:03:08+11:00

Please email us at booking@bathursttours.com.au. This must be done a minimum of 14 days before your tour departs (please note different minimum times apply to tours charged with a group price). To read all of the details regarding bookings, cancellations and other terms please visit our Terms and Conditions page.

If we are unable to get to the pickup location on time and the bus departs without us can we get a refund or change to a future tour date?2022-02-14T12:03:43+11:00

Our drivers may be able to wait a maximum of 10 minutes past your given departure time on our Bathurst Tours if time permits however this is not guaranteed (it is up to the driver’s discretion on the day). “Holding up” the bus and making other guests wait is obviously not fair to others and our tours must run as close to time as possible as the cellar doors require us to arrive within 15 minutes of our booked tasting time or they may not serve the group which obviously affects everyone else on the tour.

Generally we cannot wait for late passengers (regardless of the reason) and we also cannot offer refunds or tour date changes as we will still have held that spot on the tour whether you attend on the day or not. It is best to arrive at the departure point 10 minutes before your given time to ensure you don’t miss the departure!

Are there vegetarian and/or gluten free lunch options available?2022-02-14T12:04:02+11:00

Vegetarian and/or gluten free options are available at most of the lunch venues we visit however we cannot guarantee it. Please advise dietary requirements in advance.

Can children join the tour?2022-03-09T13:46:57+11:00

Children can join most of our tours. If a child is 12months of age or over, as they are occupying a seat, they will be required book and pay for a seat. If the tour involves visiting a destination with an entry fee, tour rates for children will vary from the adult price.

Winery Tours are available for adults of legal drinking age (18 years of age and over). Children (anyone under 18 years of age) are permitted on our private tours only by prior arrangement. You must contact us to let us know if anyone under 18 years of age will be on the tour.

Seating arrangements for children.
A parent with a baby (under 12  months old) will have to nurse the infant and must occupy the rear seats first without sharing the seatbelt.

Parents with children from twelve months(1year) to seven (7 years) are recommended to bring their own child booster seat for their own child’s safety and also occupy the back seats first and be restrained as best as possible. Parents are responsible for securing their child’s booster seat. Our vehicles do not have fixed anchor points for fixed child restraints. Prams/strollers cannot be used as restraints on charter buses and must be folded, wheel locked and stowed as not to become projectile in an emergency brake situation.

Are your Drivers all vaccinated for COVID?2022-02-14T12:04:46+11:00

Yes!  All our drivers are fully vaccinated for COVID 19 and have all completed training in infection control.

Do we have to wear masks?2022-02-14T12:05:18+11:00

Yes! While Government requirements for public transport include mandatory mask wearing.  We may make adjustments to this policy as Government Health Orders change.

What is your Covid-19 Policy2022-03-09T13:30:10+11:00

The safety of our guests and staff is our highest priority at all times.  This includes in regard to COVID19.  We monitor and public health orders always ensuring the safety of our guests and staff.

You can expect

– the driver to be wearing a face mask in our vehicles,

– all our staff are fully vaccinated,

– the cabin of the vehicles is regularly sanitised, increased cleaning of high touch areas and

– only fresh air will be cycled through the vehicle heating/cooling systems.

1) We are required to follow and administer the current NSW Public Health Orders of the day. These may change at short notice and Bathurst Tours will follow and administer the current NSW Public Health Orders which may supersede written information available on our website.

2) It is agreed that at the time of joining your tour or transfer that no guest, in the past 14 days, have been identified as a close contact of a COVID-19 related case. Bathurst Tours reserves the right to refuse entry in the event any guest is unable to meet these mandatory requirements, without any credits or refunds.

3). It is agreed that if any guest on arrival is feeling unwell or displays Covid like symptoms, they do not travel with us. In the event you feel unwell whilst travelling onboard with us, you must notify your driver immediately.

4). It is mandatory face masks are worn upon boarding and at all times whilst travelling in our vehicles. Guests do not need to be from the same household to all travel together. Masks are available on arrival from your driver if required.

5). All guests are to use the hand sanitisers installed in the vehicles upon entering/re-entering the vehicles.

What is your Cancellation Policy?2022-02-21T17:13:48+11:00

Click here for our cancellation policy.

What is your Privacy Policy?2022-03-09T13:28:39+11:00

Click here for our full Privacy Policy

Testimonials

Here’s what our customers had to say about our services:

I just wanted to say a massive thank you for Saturday. It was such a wonderful day and went exactly to plan. Also, please pass our thanks onto our driver, she was so wonderful and made the day run smoothly. Everyone of the girls commented multiple times how great she was.
Thanks again we would all recommend your company to anyone!

Julia T

I booked a wine tour with Bathurst Tours and was very impressed with the service from the first enquiry to the end of the trip. The tour was perfectly suited to us and what we wanted to experience on a Saturday afternoon. The places we visited were very accommodating of a medium sized group. The driver was informative and pleasant and gentlemanly. We had an awesome day and will use Bathurst Tours again.

Kathryn

Hired Bathurst Tours for a Wine and Gin half day tour for a Hens Party. Bathurst Tours was great to deal with, very professional and friendly with lots of experience. Everything was taken care of which made the day very enjoyable. Highly recommend using Bathurst Tours. Thanks for a great day!

Having driven through Bathurst on many occasions over the years, I was unaware of its wonderful 19th century buildings. Ian was fun to be with, mixing the right balance of knowledge, professionalism and light heartedness. Ian is proud of his city, and with good reason. It’s history is very interesting. Ian’s general optimism and hope for Bathhurst’s bright future help inform and guide its ongoing success. Great work Ian, lots of fun.

Bathurst Tours was so well organised and accommodating. We organised our trip last minute but Ian was so helpful and got the seven of us into three wineries. Thanks for a great day!

Miri S

Our personalised day tour to these excellent privately owned gardens was made even more enable by Bathurst Tours. Amazing day and to top it off a top quality lunch in the private Green house. I would have no hesitation to recommend this place and Bathurst tours to all. Thank you for this special time.

nickclement54

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